at the tourist market next suspension. At this time, did not survive, LLC “Mores” of organizations worked two brands – the agency “Ocean Sun” and “Turmagazin-24.” Now hundreds of people are now trying to return their passports and money. To do so, according to lawyers, it will be difficult: the law of the travel agency must respond to the operator, but the last to do so was not in a hurry. While the company blamed each other responsible, “Sea Sun” interested in the economic police.
On the Friday evening, September 12, many residents of St. Petersburg received SMS advertising: “Are you afraid to fly the tour? 100% money back in case of bankruptcy of the tour operator. Details – in the Sea of the Sun. ” A few hours later a travel agency, so carefully defenseless offering tourists a firm footing, announced the suspension of operations. And in the morning, 13 September, at the company’s office on Nevsky Prospect, 140, began to gather the townspeople, who gave the money for the stay with the “Sea of the sun».
Supposedly it all started with a brawl: as told to “Fontanka” client “Sea Sun”, she and several other people were trying to get to the office, but they rudely pushed the guard and then unfulfilled tourists went to the police. What ended the story of the brawl is not known, but witnesses say that after the attendant outfit in “Sea Sun” came also the economic police. In the Research Affairs in St. Petersburg and the region “Fontanka” confirmed this information, saying that thus responded to the 10 allegations of fraud that have come to him in the morning from the citizens.
Meanwhile, back in the office on Nevsky Prospect, 140, has gathered more than 200 people, in any case, this is the order numbers in the list, which is made by the customers themselves. If, however, visually, the very place the stairs stretched over three floors. As told they “Fontanka”, some bought and paid for a tour in February, and who, on the contrary, no luck – given the money the day of suspension. So, Love Agafonova want to spend your vacation in the south, and “Sea Sun” offered her a tour operator to Greece and “Southern Cross.” But he was just a few days ago suspended its activities and woman offered instead to go with “Version” on Cyprus. Voucher worth 35,000 rubles, and in just a few hours before the suspension of the “Sea Sun” Agafonova pay the difference to the agency. Now, however, does not know what to do, because, according to the contract, after the booking is responsible tour operator. “I specifically chose instant reservations, but” version “I was given a certificate stating that it has been canceled due to the fact that the agent has not transferred the money” – says peterburzhenka.
A similar story in the majority of those present, only a few come out after a few hours of standing with a smile on his face – it means a travel agency still has transferred money to the tour operator and the holiday will take place. In some cases it appears that the only paid half of the tour, but most customers money “Sea Sun” is not transferred anywhere. Angry townspeople say, though ready to fight, but not sure that they can get their money back, and the holiday is now gone.
“By law, tour operators should be responsible for the travel agent with whom they work, but this requirement is not met. Now, clients will have to go to the police and the courts. Need to make a claim on the travel agency, tour operator and insurance “, – says Mikhail Zhitnuhin Northwestern club to protect the rights of tourist. In turn, tour operators insist on their own. “If we transferred the money, we are ready to bear the responsibility, if not – then the responsibility lies with the travel agent,” – says CEO “Version” Vladimir Dorofeev.
As explained by market participants, “Sea Sun” suffered from the competition. “It’s too simplistic notion that money is immediately transferred to a tourist operator. In fact, they go to the general treasury, “- says CEO to suspend its activities operator” Atlas “Dmitry Smirnov. He explains that the tour operator agency usually gives a discount of 10%, in turn, sells the client mediator holiday with 5% discount, leaving another 5% currently. “Competition in the market is very high, and the agency of its kind dumping prices. At the same time, companies need to pay employees, rent and for advertising, if sales are down, then the flow is, and it’s all the same 5% that the agent earns on the sale of permits, “- he adds.
Incidentally, the “Atlas” was in some way connected with the deceased “More sun.” Earlier, the “Fontanka” wrote that under the brand worked two companies – the operator and the agency. One of them belonged to Dmitry Smirnov, the other – his son Nikita. According to the information system “SPARK-Interfax”, LLC “Mores” is owned in equal shares by Dmitry Tikhonov Nikita Smirnov. Last is just the owner of the agency “Atlas Travel”, tourists who were in a difficult position – the law does not provide for the insurance travel agent, in connection with which public figures worried whether regain means those who paid Smirnov Jr.. However, according to Dmitry Smirnov, his son for several years is not the owner “Mores”, and the data the register, as he suggests, might contain some error.
It should be added that, under the legal entity “Mores” worked two brand “Sun Sea” and “Turmagazin-24.” In the office, the latter now hangs announcement that the company was closed, but customers can go for passports and other documents on the Nevsky, 140.
“Sea Sun” on your website positioned itself as the first reliable travel company, has worked in the services market for 9 years. During this time it served more than 200 thousand “satisfied tourists.” The company has 11 offices in St. Petersburg, where a staff of 55 managers. Major suppliers of travel services listed on the site, “Sun Sea”. This is all well-known St. Petersburg company: Solvex tour, version, and the “heavyweights”: “Pegas Touristik», TUI, «Natalie Tours”, “Intourist”, “Biblio-Globus».
Xenia Klochkova, “to Fontanka.ru”
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